INFORMATION ABOUT US

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    1. How can I place an order?

    You can order directly through our website by adding your selected products to the cart and completing the checkout process.

    2. Do you offer delivery?

    Yes, we deliver across the UAE. Delivery times vary depending on your location.

    3. Can I return or exchange a product?

    Returns and exchanges are accepted only if the item is unused, sealed, and in its original condition. Please contact our support team for assistance.

    4. Are your perfumes long-lasting?

    Yes, our perfumes are made with high-quality ingredients and offer strong, long-lasting performance.

    5. Do you sell original oud oil and bakhoor?

    Yes, we offer premium oud oil, bakhoor, and musk sourced from trusted suppliers.

    6. How can I contact customer support?

    You can reach us through the contact form on this page, by email, or via WhatsApp.

    7. Do you offer gift wrapping?

    Yes, we provide premium gift packaging upon request.

    8. What payment methods do you accept?

    We accept major online payment methods and offer cash on delivery in selected areas.

    9. How can I track my order?

    Once your order is shipped, you will receive a tracking link via email or WhatsApp.

    10. Do you offer wholesale or bulk orders?

    Yes, we provide wholesale prices for bulk orders. Please contact us for more details.